How Admission Works

Most people who call us have been thinking about it for weeks, sometimes months. The noise of daily life in Los Angeles keeps drowning out the quiet voice that says it is time. Our admissions specialists understand that tension. They will not rush you, lecture you, or pressure you. They will simply listen, answer your questions, and outline what happens next.

From first call to campus arrival, the typical timeline is 24 to 48 hours. During that window, our team verifies insurance coverage, coordinates any travel logistics, and prepares an individualized intake plan. When you walk onto our Ventura Boulevard campus, the greenhouse is visible from the entrance, the noise of the street falls away, and your clinical team is already waiting with a plan specific to you.

Call (747) 247-5223 any time of day or night. Whether you are calling for yourself, a spouse, or a child, the conversation is confidential and carries no obligation.

Our Admissions Process

  1. Confidential Phone Call

    Dial (747) 247-5223. An admissions specialist picks up around the clock. No scripts, no pressure—just a straightforward conversation about what you are experiencing and what you need.

  2. Clinical Pre-Assessment

    Over the phone or via secure video, our clinical coordinator gathers medical history, substance use details, and mental health background. This information shapes your recommended level of care and initial treatment plan.

  3. Benefits & Coverage Review

    Our insurance team contacts your provider directly to verify benefits and explain out-of-pocket costs. If you are uninsured, we discuss private-pay options and financing before you make any commitment.

  4. Arrival at the Sanctuary

    On intake day, we handle transportation coordination if needed. When you arrive at 15135 Ventura Blvd, your room is prepared, your clinical team is briefed, and the campus is ready to receive you.

Insurance We Accept

We partner with a range of insurance carriers to keep quality treatment within reach.

  • Aetna
  • Blue Cross Blue Shield
  • Medicaid
  • Medicare
  • Molina Healthcare
  • Centene
  • Anthem
  • ComPsych

If your carrier is not listed, call (747) 247-5223. We also offer private-pay arrangements and can discuss financing options during your initial consultation.

What to Bring

Pack light. The campus provides most of what you need. Focus on comfort and simplicity.

  • Identification: Valid photo ID and your insurance card
  • Clothing: Seven to ten days of casual, comfortable clothes. Include workout attire for the fitness center and outdoor yoga deck, plus a light jacket for cool Sherman Oaks evenings
  • Toiletries: Personal hygiene essentials only—all products must be alcohol-free
  • Medications: Every current prescription in its original labeled container
  • Personal anchors: A journal, a favorite book, family photographs, or a small item that grounds you
  • Contact list: Emergency phone numbers written on paper, since phone access follows a limited-hours policy

Leave at home: Jewelry, excess cash, weapons, outside food or drinks, and any over-the-counter supplements. Our medical staff will assess and supply appropriate medications and vitamins.

Frequently Asked Questions

How long does treatment typically last?

Many people think there is a standard number of days that works for everyone. In reality, treatment length is determined by clinical need. Medical detox runs 3 to 7 days. Residential programming ranges from 30 to 90 days. PHP lasts 2 to 4 weeks, and IOP spans 8 to 12 weeks. Your clinical team adjusts the timeline based on real progress, not a calendar.

What substances do you treat?

Many people assume treatment centers specialize in only one or two substances. That is not the case here. We treat alcohol, opioids, kratom, cocaine, MDMA/ecstasy, fentanyl, and prescription opioids. Each substance has a distinct withdrawal profile and relapse pattern, and our protocols are adapted accordingly.

Is detox medically supervised?

Many people believe detox means going cold turkey in a locked room. Actually, our detox program is supervised around the clock by board-certified physicians and registered nurses who use medication-assisted treatment to manage withdrawal symptoms, monitor vitals, and ensure physical safety throughout the process.

Do you treat co-occurring mental health conditions?

Many people think addiction treatment and psychiatric care happen in separate facilities. Actually, treating them in isolation is one of the primary reasons relapse rates stay high. Our dual diagnosis program integrates psychiatric medication management, trauma-focused therapy, and addiction counseling into a single coordinated plan overseen by both a psychiatrist and an addiction specialist.

What is your visitation policy?

Many people worry that entering treatment means complete isolation from family. While we do protect therapeutic focus during weekdays, family visitation is scheduled on weekends during designated hours. We also build family systems therapy sessions directly into the treatment plan so that loved ones become active participants in recovery, not bystanders.

Can I use my phone during treatment?

Many people assume facilities confiscate phones entirely. Actually, we allow phone use during limited hours each day. The boundary exists because constant digital connection can undermine the stillness that makes deep therapeutic work possible. Patients consistently tell us the phone break was more restorative than they expected.

Are pets allowed?

Many people hope to bring a pet for emotional support. While we understand the bond, pets are not permitted on campus for the safety and comfort of all residents. However, our nature paths, greenhouse activities, and outdoor programming provide consistent contact with the natural world throughout treatment.

What happens after I complete treatment?

Many people think treatment ends at discharge. Actually, that is when the most critical phase begins. Every patient leaves with a comprehensive aftercare plan that may include step-down to outpatient services, enrollment in our alumni network, SMART Recovery meeting referrals, and scheduled check-ins with the clinical team. We stay involved because the months after residential care are where long-term sobriety is won or lost.